We have designed a return/exchange policy that is free from complications.
Don’t forget that if you want to return any product purchased on www. digifashion.in your item must have the original security tag, label and mandatory to be returned in the same conditions as it was delivered to you by Digifashion Online Services. Any product that you are looking to return and showing signs of wear, tear, altered, resized or damaged anyhow shall not be accepted by www.digifashion.in for return/exchange.
The customer/buyer has to get back to Digifashion customer care through email within 7 days of receipt of product. Digifashion will then log a dispute and initiate a process of resolution between the Seller and the customer. Customer will have to send an image of product on email at email@example.com
Please note that Return/exchange will be only applicable for those products which you receive in "Damage, Defective or Broken" condition. The company will then look into the matter and will initiate a process of resolution between both of the parties (Seller and Buyer). In case of returning any item, buyers are requested to send a picture of the item to be returned by sending email at firstname.lastname@example.org
If buyers return any received product, www. digifashion.in reserve rights to deduct shipping charges/gift wrap charges /convenience charges (if applicable) because all these charges are non-refundable. Please bear in mind, the rules of promotional offers may overrule regular returns policy of www.digifashion.in in some specific circumstances. Adding to this, shipping charges/convenience charges for any item being sold on www.digifashion.in are always non-refundable. The return shipping to seller for the product will be borne by the customer.
To return any purchased item, buyers are required to follow below mentioned steps-
Write an email that should contain your order number, product that is supposed to be returned along with required bank details so that we can refund your due amount as soon as possible. Please make sure that provided bank details are error free or else www.digifashion.in will not be responsible in any manner.
Soon after our executive will receive an email regarding any item to be returned, they will send you a mail by mentioning mailing address to that you can send back the product. Also, there will be date mentioned in email before that the concerned product should be dispatched.
It is required to pack the item in its original packaging and seal it properly the way it was at the time of receiving. Don’t forget to use bubble wrap to be sure that the item doesn't get damaged while shipping.
Once the product has been shipped by you to the mentioned mailing address, send us an email at email@example.com along with the tracking number. In absence of tracking number, we will not be able to track the returned item and could be lost in transit.
Once we will receive the product and our sellers will approve it free from any defect, your due amount will be credited to your provided bank account as mentioned above.
We refund your amount once our sellers notify us the receipt of the item received from you. Just bear in mind that the purchased product by you on www.digifashion.in are required to be returned directly to our sellers only. As soon as sellers let us know the receipt of the returned product, we credit the due amount back in your account within 7 business days (except Saturdays, Sundays as well as Bank Holidays).
In case payment has been made through Credit Card/Debit Card/Net banking, your amount will be refunded in the same account which you had used while making payment for the same order.
In the case of Cash on delivery (COD), www. digifashion.in use NEFT bank transfer to your bank account. Once the item has been returned successfully, our executives will contact you in this regard and will ask you for your bank account details so that you can receive your spent money without any delay. Generally, it takes 7-10 working days to receive your money in your provided bank account.
Am I allowed to return part of my order?
Yes, you can very well return an item level if you have ordered several products, you can return a partial quantity out of your entire order.
Important Note: Certain categories and products/items sold by Digifashion Partners do not come under exchange policy.